• Return Window: You have 30 days from the day you receive your order to return items.
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
• Easy Returns: Returning items to us is simple and easy, and our customer support team will assist you throughout the process.

RETURN COSTS

Defective Products
There is no cost to the customer if the product is incorrect, damaged during shipping, or defective in any way. 

Customer Remorse (Change of Mind)
If you purchased the wrong item, the item does not meet your expectations, or you no longer want it, the actual cost of return shipping will be charged to the customer.
Shipping costs are non-refundable.

Restocking Fees
No restocking fees applied to the customer.

REFUND PROCESS

Inspection
Once we receive your return, we will inspect the item to ensure it meets our return requirements.

Refund
After approval, your refund will be processed. Please allow up to 7 business daysfor the refund to appear on your original payment method, depending on your bank or payment provider.

The Nora Totes store uses SSL encryption and trusted payment gateways to ensure all transactions are secure.

We do not store your credit card or payment details.

• Order Cut-Off Time: 5:00 PM (GMT), Monday to Friday.
  Orders placed after this time will be processed on the next business day, which may add an additional day to the delivery estimate.
• Order Handling Time: 1–2 business days (Monday to Friday).
  Once your order has been processed, it will be shipped using one of our trusted delivery partners.
• Transit Time: 6–8 business days (Monday to Friday).
• Estimated Delivery Time: 7–10 business days from the date of order confirmation.