Refund policy

30-Day Easy Returns

At Nora Totes, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.

  • Condition: Items must be unused, in their original condition, and returned with the original packaging.

  • Easy Returns: Returning items to us is simple and easy, and our customer support team will assist you throughout the process.

Return Costs

Defective Products
There is no cost to the customer if the product is incorrect, damaged during shipping, or defective in any way. 

Customer Remorse (Change of Mind)
If you purchased the wrong item, the item does not meet your expectations, or you no longer want it, the actual cost of return shipping will be charged to the customer.
Shipping costs are non-refundable.

Restocking Fees
No restocking fees applied to the customer.

How to Return an Item

  1. Contact Us
    Email our team at info@noratotes.com with your order number and reason for the return.

  2. Pack Your Item
    Repack the item securely in its original packaging, including all accessories, tags, and documentation.

  3. Send It Back
    Drop your package off at the nearest shipping carrier location according to the instructions provided in your return authorisation email.

Refund Process

Inspection
Once we receive your return, we will inspect the item to ensure it meets our return requirements.

Refund
After approval, your refund will be processed. Please allow up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Need a different colour or product? No problem. Contact us and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety legislations, certain items may not be eligible for return. These products will be clearly marked as non-returnable within the product description.

For More Information

If you have any questions, please visit our FAQ page or contact our customer support team.

Contact Information

Store Name: Nora Totes
Address: 435 Newport Road, Cardiff, CF24 1RP, United Kingdom
Email: info@noratotes.com
Phone: +44 7457 408447

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 1–2 business days.