Shipping policy

Shipping Policy

At Nora Totes, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.

Shipping Locations

This shipping policy applies to orders shipped within the United Kingdom.

Delivery Times

  • Order Cut-Off Time: 5:00 PM (GMT), Monday to Friday.
    Orders placed after this time will be processed on the next business day, which may add an additional day to the delivery estimate.

  • Order Handling Time: 1–2 business days (Monday to Friday).
    Once your order has been processed, it will be shipped using one of our trusted delivery partners.

  • Transit Time: 6–8 business days (Monday to Friday).

  • Estimated Delivery Time: 7–10 business days from the date of order confirmation.

Carrier Services

We partner with reliable UK delivery carriers, including:

  • Royal Mail

  • Evri

  • DPD

  • UPS UK

Shipping Costs

  • Free Shipping: All orders delivered within the United Kingdom qualify for free shipping, with no minimum order requirement.

  • Currency : All orders are processed in GBP.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer support team immediately. We will work with the carrier to ensure your order arrives safely and as quickly as possible.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing your tracking number. You can monitor your parcel’s progress using our Order Tracking page.

Questions?

Please visit our FAQ page or contact our customer service team for assistance.

Contact Information

Store Name: Nora Totes
Address: 435 Newport Road, Cardiff, CF24 1RP, United Kingdom
Email: info@noratotes.com
Phone: +44 7457 408447

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 1–2 business days.